Dear Valued Customer,

As part of our commitment to provide you with better and more efficient services, we will be carrying out a database upgrade on May 24, 2026, from 23:00 to 23:30 (UTC+0).

During this maintenance window, myZyxel.com will be temporarily inaccessible, and you will be unable to log in to services related to your Zyxel account, including:

• Nebula, Zyxel Store, Circle, Marketplace, Astra, SecuReporter, Community, Education Center, CNC, Zyxel Support Campus, and Zyxel Partner Portal.
• Registering new devices or licenses will also be unavailable during this period.

Please rest assured that your devices will continue to provide Internet service and their daily operations (both standalone and Nebula-managed) will not be affected.

We apologize for any inconvenience this may cause and sincerely thank you for your support and understanding.

If you have any questions, please feel free to contact us.

Best Regards,
Zyxel Support Team
Zyxel Communications Corp.